S, yeah, I would NOT recommend this place and we will never stay again.īooked my double queen room online. They responded with 'you can come down to the front desk and buy one'. I called down to the front desk to see if they could bring one up. Before we left to tour Traverse City, I wanted to have a glass of wine but didn't have a corkscrew. They sent security after my husband because he carried his beer back to the floor.

Security followed me and made me either throw out the drink or drink it down fast, because they didn't know if I added more alcohol in my room. At one point, I purchased a drink in the bar (funny how they can sell alcohol but not a bag of chips) and walked back to my room to get more money.

So, if you didn't bring food, too bad, you have to go find food. All the machines for pop and snacks were shut down even. They also have no food in the whole place. We had to do a temp check every time we went from our room to the casino, which is ridiculous. Well, first off, I realize covid is an issue but this hotel took it to extremes. These are just standard rooms-nothing fancy, not even a microwave or refrigerator to bring food back since the restaurants have limited hours. But if you are going to charge this kind of rate of$165/night mid week, mid winter, then the service needs to be commensurate. We are fully aware of the staffing shortages being experienced everywhere, this being no different. Also there is no daily room cleaning unless you stay more than three days. Let's face it the coffee machines in the hotel rooms don't make the tastiest coffee! There are several restaurant options but most are closed Mondays and Tuesdays and limited hours if open at all the rest of the week. You have the option of ordering through room service but they don't even have coffee at the desk for guests. In addition, there is no restaurant or deli open until 10 o'clock either.

However the casino closes at midnight and does not open until 10 AM. The casino was not busy and every table or game we wanted was available when we wanted.

We came up north to enjoy the fresh snow and spend a few midweek days at the casino.

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